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Kind Regards: The gift of grace

Stonecrest teamThis month’s Kind Regards post features a letter received by the team at Stonecrest, a PHS community in Woodbury, MN. The Stonecrest team was humbled to receive this letter of thanks from Monica, the daughter of resident Helene. She shares her mother's transition from her Terrace senior apartment to the Commons assisted living and how the team’s compassionate care and loving attention was maintained every step of the way.

With the utmost gratitude, I want to thank the staff at Stonecrest. Your care of my mother Helene and the compassion with which you cared for her warmed my heart.

Mom resided at Stonecrest independent living for 12 years before moving to assisted living this January. Living in the Terrace allowed mom to experience a wonderful community of friends. Some of those friends were residents while the others were staff. She also enjoyed many of the amenities such as bus trips, chapel services, special program events and theater movies. The musical performances were her favorite.

At the end of 2017, Helene experienced many changes that necessitated more support. The administrative team listened to our concerns and provided an action plan to support mom when we could no longer. In many ways, their response gave us the security in knowing Helene was in good hands.

It wasn't until Helene moved to the Commons that she fully came to know the heart of Stonecrest. As she moved in January, health challenges overtook her. Things that once came easily weren't. She came to depend on the staff for care, care that escalated. From housekeeping to escorts to serving staff to nurse aides to nurses, Helene saw people come and go. Each person always had a smile for her and had time for her. Each person who supported her, treated her with dignity and kindness.

As mom's needs progressed, the staff worked with Optage Hospice to ensure her comfort. Towards the end of life, her awareness was gone but the loving attention and compassion the staff imparted was a gift, a gift of grace.

The Stonecrest staff truly exhibit a genuine calling providing warmth and care, addressing social, spiritual and medical wellbeing. What you do each day matters and makes a profound difference not only to those in your charge, but their families.

Sincerely,

Monica, Helene's daughter
 

Kind regards

Kind Regards
is a regular feature that shares the letters, hand written cards and emails we receive from those we serve. Beyond expressing appreciation, these letters remind us how important and needed our ministry is and inspire us to offer our best.
 

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