We are blessed to receive letters, hand written cards and emails that give us positive feedback about our service to others. Some share happy memories of family visits, others speak of heartfelt gratitude for the Bedside Memorial and Procession of Honor held for a loved one. Beyond expressing appreciation, these letters remind us how important and needed our ministry is and inspire us to offer our best.
Each Friday, in StandUP—the employee huddle that happens every day on every shift—we take the opportunity to share these letters. Reading the firsthand experiences of those we serve renews our passion and purpose, and reminds us why we do what we do.
Now, we share them with you as well! It is our hope that they touch your hearts, too.
Respect and Compassion
As we look back at the thank you cards and letters we received it is clear that our ministry extends beyond physical care. What do residents, family members and guests comment about most? Our people.
We reviewed a large sampling of letters sent to our communities last year and found that “caring,” “compassionate,” and “kind” were the most frequently used words to describe the experience of residents, guests and family members at PHS.
Our value of Christian Ministry is woven into the fabric of all that we do and we’re humbled that the resulting compassion and love remain with those we serve.
We kick things off with a letter that was delivered last month to GracePointe Crossing, located in Cambridge, MN. The daughters of two residents share gratitude for the care their parents received. We are humbled and honored that they’ve entrusted the care of their loved ones to PHS.
Dear Brandi, Robin and Natalia,
We wanted to take a moment to share our thanks for the care our parents have received over the last nine months in the Arbor and to thank the Arbor staff for taking care of our family members so well.
We have been treated with nothing but respect and compassion throughout our parent's stay in the Arbor. The care and compassion the aides and nurses have shown to our parents is phenomenal.
It is not an easy job and the people they take care of are usually unable to understand or unable to thank the staff. Family members struggle to care for the residents and don't always take the time or see how much the staff does care for the residents.
The staff has been tender, attentive, friendly, joking, and sweet to both Dorothy and Charley.
When Dorothy passed, we were comforted by the bedside memorial and procession of honor. Staff actually came back to the Arbor to take part in this process, helping us to see how cared for our parents were.
We are impressed and are comforted that Charley will stay on in the Commons and continue to be cared for by such compassionate staff.
We feel blessed that we can know and feel that our parents are in the hands of kind, supportive people.
Thank you to all of the staff who have touched our lives.
Patti and Cathy