“Compassion” is one of the most frequently used words in the letters of gratitude we receive from family members, residents and friends of Presbyterian Homes & Services (PHS). When we consider the deeply personal nature of our mission – to honor God by enriching the lives and touching the hearts of older adults - it’s no surprise that compassion is front and center.
We have recently updated the “Welcome to PHS, Day 1” experience for all new employees to include a video featuring PHS residents and employees. The video serves as a reminder that each of us has a story, one that continues to be written as we journey through our lives. In our ministry of serving older adults, we emphasize the importance of getting to know those we serve and listening to their life stories.
If you knew each person's story, would it change the way you treat them?
The video brings to light just some of the many experiences of residents, staff and family members and ultimately asks the question, “If you knew each person’s story, would it change the way you treat them?” Each new employee of PHS views this video and has an opportunity to reflect on this question.
Empathy + Action = Compassion
We know that through empathy, we can imagine what it feels like to walk in another’s shoes but as we consider our mission, the words ‘enriching’ and ‘touching’ are verbs, representing action. It’s not enough to just imagine what someone is feeling, we are called to act on it in our service to others.