In the Kind Regards series, we share grateful letters from residents and families. Reading the firsthand experiences of those we serve renews our passion and purpose. It’s our hope that they touch your hearts, too.
The following email from a resident's daughter, Sheryl, was sent on March 26 to Gavin Middleton, Care Center Administrator, and Kristie Eid, Resident Services Specialist at Boutwells Landing in Oak Park Heights, MN.
Hello Gavin and Kristie,
Each day, I wake up (and also head to bed) thinking about how grateful I am that Mom lives in such a wonderful setting. I have felt this way since my parents chose the Boutwells Landing community in 2001. Now amidst the unimaginable challenges of COVID-19, I could not be more confident and appreciative of all the excellent care that Mom receives.
So often, I tell people that although I cannot see Mom in person, I know she is well cared for and thriving. I am so impressed at how proactive Boutwells has been in setting up protocols for visitors and staff, as well as the creativity and continued efforts to help residents through this tough season. Your communications with families have been valuable—thank you.
Please pass on my heartfelt thanks to everyone on the Gables team who courageously shows up to work, conscientiously cares for and cheerfully assists the residents. Thank you also to those of you who administer, help clean and tend to the facilities, keep the laundry clean, welcome and monitor the front door, prepare and serve healthy food, and keep the spirits of the residents high through enriching personal activities, music, prayer, and the ever powerful message of hope and purpose. You all are in my prayers for your own good health, and I wish you the very best with your personal circumstances during this unsettling time.
When I talk to Mom each day on the phone, I not only hear her cheerful, healthy voice, but also the voice of being content, enjoying her day and appreciating those around her and her nice surroundings—her home.
Mom is grateful. And so are we, her family... Sheryl
Kind Regards is a regular feature that shares the letters, hand written cards and emails we receive from those we serve. Beyond expressing appreciation, these letters remind us how important and needed our ministry is and inspire us to offer our best. All letters shared with permission.