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Make Your Mark: Lori Hoff, an 'above and beyond' nursing assistant

Lori HoffThe mission of Presbyterian Homes & Services (PHS), “to honor God by enriching the lives and touching the hearts of older adults,” is fulfilled when the actions of our employees demonstrate our stated values. In doing so, they “make their mark” upon those we serve. In our continuing series, “Make Your Mark,” we introduce you to PHS employees who are living out these values.

Lori Hoff, a Nursing Assistant and Housekeeping Services Assistant at Croixdale in Bayport, MN, makes her mark across three decades of service. Trusted, reliable and caring are words colleagues regularly use to describe Lori. Her consistent demonstration of the PHS core value of Ready and Engaged People has helped lay that bedrock foundation at Croixdale. And nothing could be more valuable in such a time as this. (See Lori, on right, beside longtime friend colleague Mona Borich, Housekeeping Services Assistant, who trails Lori with 27 years of service!) 

Ai-jenn Poo, an American elder advocate and author of the book The Age of Dignity, wrote, “It’s precisely the people who are considered the least ‘likely’ leaders who end up inspiring others the most. Everyday people and everyday acts of courage eventually change everything.”

A PHS leader is anyone, regardless of position, who demonstrates the core values. Coming to work ready and engaged each day makes Lori a natural leader. Allison Cognetta, Resident Services Director at Croixdale, says, “Lori is an above and beyond Nursing Assistant. She is warm and kind and will take time to do the little things to make a resident’s day.  She continues to be someone who steps up to the plate, no matter how challenging. She is gentle and soft-spoken, radiating positivity.” Andria Norlund, Home Care Services Coordinator, agrees, saying, “Every time we are in desperate need, she will come through.”
Lori’s character make sense when she shares her reason for showing up, ready and engaged, each day. She says simply, “I enjoy the residents and the people I work with.” Susie Fisher, Campus Administrator, adds, “When I first met [Lori] I was impressed to learn that she’s been here for almost 32 years and enjoyed listening to her and another co-worker remember story after story from their time here. I can tell that Lori considers everyone here at Croixdale part of her family.”

Community is the result of so many ready and engaged employees at PHS. We give thanks for Lori Hoff and the mark she’s made across three decades at PHS, plus all those who show up in challenging times.

Do you know someone looking for more purpose in their work? Share the good news and the many opportunities to make a mark at

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