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Make Your Mark: Linda Krentz, a willing ‘change agent’

Halle and LindaThe mission of Presbyterian Homes & Services (PHS), “to honor God by enriching the lives and touching the hearts of older adults,” is fulfilled when the actions of our employees demonstrate our stated values. In doing so, they “make their mark” upon those we serve. In our continuing series, “Make your Mark,” we introduce you to PHS employees who are living out these values.

In today’s Make Your Mark spotlight, we share a story about Linda Krentz (pictured right with Halle Muche, Campus Administrator at Fairway Knoll). She is the interim Campus Administrator at Mill Pond in Ankeny, IA. While another person in her shoes might boast about 25 years of service or leadership at 4 PHS communities, Linda focuses on the future. With unquenchable curiosity and contagious enthusiasm, Linda makes her mark by championing change — a reflection of stewardship, a PHS value.

In the past 18 months alone, Linda has demonstrated wide-ranging flexibility, bringing leadership to PHS communities in transition across Iowa, Minnesota and Wisconsin including: Harmony River in Hutchinson, MN; Langton Shores in Roseville, MN; and Fairway Knoll in Germantown, WI. She credits the PHS mission and values for providing stability. “When you are in a new environment but know the values are the same, it makes the transition so smooth,” she says. “The values are so simple but so very useful and powerful in the way they keep me grounded.” Besides, she quips, “The staff and residents are just as loving and kind in Iowa as they are in Wisconsin and Minnesota.”

Linda says she also feels “enormous gratitude” for the Regional Directors. Kari Ajack, who is Regional Director of Operations in Eastern Wisconsin, returns the thanks, exclaiming, “Linda is willing to step out of her comfort zone to serve wherever God calls her, even in Packer country, during Packer season!” Then she confides, “Although Linda would not say this, I believe she is a change agent,” explaining, “Linda willingly shares her knowledge with others and they grow like a garden with her partnership.”

Luke Krueger, Campus Administrator at Harmony River, says he has witnessed Linda’s generous nature as he’s benefitted from her mentorship. “Linda has always taught me it is vital to be good stewards of the resources that are entrusted to us,” he says. “She has instilled in me that our residents not only deserve the best care but invest in living in our homes. She taught me the importance of watching costs and using resources wisely as the costs affect our resident rates. She not only keeps the residents central to all she does but focuses on how to improve work environment. She is continually looking for opportunities to innovate, improve, and make more efficient for staff and residents.”

Recently, Mark Hudson, the Regional Director of Operations in Iowa, noticed Linda’s encouragement and coaching of the team at Mill Pond. He shares an email in which Linda reported to the nursing staff, “The [visiting doctor] said she’s ‘so proud’ [of you]. I thank you all for the extremely hard work you consistently do every day for our residents! Keep doing what you’re doing! When a medical doctor points out the great care you give, that is a HUGE compliment you should all be proud of!” Mark concludes, “We will miss her contagious attitude when she transitions to another assignment.”

Linda reflects, “The relationships I built with the residents and staff will never be replaced. I don’t think I have ever been able to tell them how much I appreciate them, because I tear up just thinking about it.” She stops herself and admits, “Oh, I don’t tear up, I flat out sob! Like the other communities, I just love them.”

We at PHS wrap our arms around Linda in gratitude for her flexible leadership and all PHS employees who inspire change and growth in residents and staff around them.

Do you know someone looking for more purpose in their work? Share the good news and the many opportunities to make a mark at

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