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Kind Regards: “I feel extremely connected”

Kind Regards seriesIn the Kind Regards series, we share grateful letters and reviews from residents and families. Reading the firsthand experiences of those we serve renews our passion and purpose. It’s our hope that they touch your hearts, too.
The following is a sampling of recent Google Reviews — shared by residents and families of EagleCrest in Roseville, MN.
We moved to EagleCrest this April. We have been impressed with the caring, yet effective response to the current pandemic. Our apartment is wonderful — light and roomy. Staff obviously enjoy working here and are kind and responsive. People living here are active and interesting people, and activities including socially distanced exercise, movies, and dining options are now available. Long-time residents love it, and we can see why.

—Sylvia Poppelbaum
When we were looking for an assisted living for my mother six years ago, many friends suggested Presbyterian Homes, which they considered the best organization offering long-term care in the Twin Cities. Wanting to be thorough, we looked at EagleCrest as well as several other options in the Roseville area. I am so pleased we chose EagleCrest!

From the day we toured the facility, I knew it was the best place for my mom. It FELT like home. Comfortable, friendly, and caring. We liked the relatively small size of EagleCrest, a manageable amount of space for our mom, who has dementia, to navigate. We found the common areas and rooms to be light and airy. The residents we chatted with told us, “It is a great place! And they feed us really well!”

Now, six years later, we look back on our mom’s experience and we see that, above all, the quality of the staff has been the most important aspect of EagleCrest. It’s all about the people! Every person we have interacted with has been sincere, helpful, extremely caring and very easy to work with. You can tell they really CARE about the residents. Our mom has changed a lot these past 6 years and, every step of the way, EagleCrest has been a partner for our family. Especially now, in these difficult times of COVID-19, we see the staff go above and beyond to ensure our mom is safe and well cared for. We are so grateful and cannot say enough good things about EagleCrest and the people who work there.
—Diane Herman
My mother has been at EagleCrest Assisted Living in Roseville for just over one year. It was a hard but necessary transition to make for her, leaving her independent living situation, but it was time. She needed more people around her and she needed to feel safe and secure. The Staff and care at EagleCrest have been AMAZING!! My mother is in such great hands and is very happy at EagleCrest. New friends and great food! I feel extremely connected to the Staff as well — from Dani to Brianna and Grant, to Nick (leading the great food comment!!) and to so many others. I feel connected when I'm on site at EagleCrest and even when I'm not, via all the great communications and emails. THANK YOU EagleCrest!! It has been challenging for everyone these past several months due to COVID-19 challenges but you have done a simply awesome job keeping everyone safe, healthy and happy.
—Julie Cox
Our special thanks to Sylvia, Diane, Julie and so many residents and families for their thoughtfulness and time in sharing Google or Facebook reviews on PHS communities.
Kind Regards is a regular feature that shares the letters, hand written cards, emails and reviews we receive from those we serve. Beyond expressing appreciation, these letters and reviews remind us how important and needed our ministry is and inspire us to offer our best. All letters shared with permission. Please consider writing a letter or leaving a review on Google or Facebook.

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