In the Kind Regards series, we share grateful letters and reviews from residents and families. Reading the firsthand experiences of those we serve renews our passion and purpose. It’s our hope that they touch your hearts, too.
The following Google Review comes from Marsha, a daughter of a resident at EagleCrest in Roseville, MN. Marsha writes:
Mom moved to EagleCrest’s Independent Living “Terrace” more than 10 years ago. She has aged gracefully in this caring community that adapts to her changing needs.
At first her friends wondered, “Why would someone so young want to move into a place full of 'old people?’” Any doubts quickly vanished. Mom’s decision was exceptionally good! She was still in her prime getting to know the people of EagleCrest – those who would become her new BFFs, the staff, and those in assisted living and memory care where she volunteered by visiting residents and supporting activities. She found her place and purpose along with the comfort and reassurance that if she began to have trouble with memory or activities of daily living, she would know this place as “home.”
Mom never looked back. Now, she often queries, “Why do people wait so long?” Her advice: “Choose while you are young and know what you want! But think long term and be honest with yourself. You will need help one day!”
The opportunities at EagleCrest have been ample and gratifying, from volunteering at the onsite children’s daycare program supported in partnership with the University of Northwestern, to being a “Mock Patient” for University of Northwestern nursing students, to delivering newspapers to other less mobile residents. Mom was part of the M[innesota] Orchestra lover’s group, which monthly rode a van together to the “Afternoon Tea” series.
The support team at EagleCrest is exceptionally good. Their communication model is right-on using email distribution lists to families and caregivers, and individual calls as appropriate. Danielle (Dani), the fun-loving Campus Administrator, is nothing short of amazing. She keeps the residents safe and well cared for and, somehow, through COVID has mitigated the effects the fragile state of isolation has on the elderly.
Beyond Dani, everyone from the Campus Pastor to the maintenance crew (led by a woman!) to those in the office are accessible and supportive.
I am grateful beyond words for Mom’s community. If I could give EagleCrest 100 stars, I would. It has been a safe, joy-filled home for years. I can’t imagine Mom being happier anywhere else.
Kind Regards is a regular feature that shares the letters, hand written cards, emails and reviews we receive from those we serve. Beyond expressing appreciation, these letters remind us how important and needed our ministry is and inspire us to offer our best. All letters shared with permission. Please consider writing a letter or leaving a review on Google or Facebook.