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Serving up acts of kindness

Kind Regards seriesCelebrating World Kindness Day a day early, we share today’s Kind Regards letter to inspire kindness! It’s written by Christian Sowle, a server at SummerWood of Plymouth. Her note was shared by Michelle Kim, talent development support specialist. Christian writes:
Hello Michelle,
I wanted to reach out to you and share my recent experience… Yesterday, an individual came to the dining room obviously upset and near tears. They ordered their dinner to go and had difficulty finding the words. Apparently, they had just received some life-changing medical news.
I took the individual’s food order and brought them a glass of their newly discovered favorite drink. A wave of appreciation and happiness overcame this individual’s face, reminding me how important little acts of kindness are.
They thanked me for the beverage, and their eyes began to fill with tears. "I can, can make it through this," they said, almost forgetting I was there. I replied, "You can make it through this, and you'll be stronger because of it." I had no idea what they were referring to, but knew they needed support and encouragement in that moment. They began to smile, and the person’s entire disposition changed as if they suddenly believed they had the strength to do anything.
Later on in the evening, this individual returned to the dining room with their tray. They became very serious and thanked me for saving their day.
When I reflected on the day’s events, I felt as though I had a stronger understanding of our mission "to honor God by enriching the lives and touching the hearts of older adults." 
I apologize for the long-winded email and hope you are well!
Kind regards,
Christian Sowle 
Kind Regards seriesKind Regards is a regular feature that shares the letters, handwritten cards, emails and reviews we receive from those we serve (and those who serve!). Beyond expressing appreciation, these letters remind us how important and needed our ministry is and inspire us to offer our best. All letters shared with permission. Please consider writing a letter or leaving a review on Google or Facebook.

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