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COVID-19 Updates

COVID Vaccine
Visitor Information
Celebrating the Holidays
New Residents

The well-being of all who live and work in PHS communities is our top priority. Therefore, Presbyterian Homes & Services is…

Ready - to serve with creativity, innovation and welcome

We remain ready to support residents and families during the pandemic. As we work with state and federal agencies and rely on data to shape our plans, we are earnestly seeking ways to enrich the lives of residents every day.

COVID Vaccine
A promising vaccine is on the way bringing the potential to provide protection from the COVID-19 virus that continues its spread. This news offers hope but also spurs new questions. When will the vaccine be available? How will these vaccines be distributed, and who will receive them first? How effective will they turn out to be? How willing are people to receive the vaccine? These and many other any questions are on our minds as national and local plans unfold and the vaccines are released for use. While we wait for authorization from the Food and Drug Administration (FDA), please visit our COVID-19 Vaccination: Frequently Asked Questions page to learn what we know today. 
Residents in our independent living settings are safely welcoming visitors who complete a screening process. Visitors of independent living residents are asked to wear masks while in the building and to keep at least 6 feet from others.

We are also welcoming visitors in many of our care settings. Federal and state agencies have issued guidance and we have developed criteria to allow indoor social visits with residents in long-term care and assisted living settings as we protect the health of our residents and staff. Federal and state guidance contains numerous factors that must be met and maintained in order for indoor visitation to take place. The current requirements allow for indoor visits if there have been no active cases of COVID-19 in the community within the past 14 days and if the county positivity rate is less than 10%.

View the visitation status for each community (updated Monday-Friday):
The requirements not only allow us to resume visitation but also identify when we may need to restrict visitation if there is a positive case of COVID-19 among residents and staff or if our broader community falls into a higher risk category. See the Centers for Medicare & Medicaid Services update for more information on visitation criteria.

Having built a solid foundation on protocols and testing, we are providing clear pathways for communities that haven’t yet reached the required conditions to open to casual visits. All of our communities continue to welcome essential and compassionate visitors and offer outdoor visits, window visits and virtual visits.

Family and friends can make arrangements for social visits to communities that are ready to receive visitors during visiting hours.
  • Visits may be held in resident apartments and/or dedicated visitation spaces.
  • Designated visitation spaces may also be available for scheduled visits. The visitation rooms are set to provide comfort and privacy while maintaining social distancing. Surfaces will be regularly cleaned and disinfected and we have implemented bipolar ionization technology in our dedicated visitation spaces to help keep the air clean. Learn more about this new technology and Our Safer Approach

Please call ahead to your loved one’s community to find out what arrangements are available and if and when it is welcoming visitors.

We encourage you to visit and require that all visitors abide by the following:

  • Visitors will be screened at the point of entry. The screening includes a series of health questions. 
  • Visitors must wear a mask or facial covering at all times while in the building, wash/sanitize their hands and maintain 6 feet distance from the resident and others.
  • Visitors are limited to a resident’s room or the designated visitation room and must limit their movement around the community by going directly to the visit location.
  • The number of visitors in the apartment or visitation room at one time will be limited based on the size of the room to ensure physical distancing.
  • Visitors under age 12 are welcome under the supervision of the adults who bring them. Children must be able to adhere to core principles like physical distancing and mask wearing.
  • Due to the risk of exposure, holding hands, hugging, kissing, or other physical contact is not allowed during visits.
Celebrating the Holidays
We understand the significance of the holidays and being able to celebrate with loved ones. We want to proactively share ways to enjoy the holiday season without sacrificing the safety and wellbeing of our residents and employees.

PHS communities are planning fun, meaningful – and safe – resident celebrations throughout the holiday season. Unfortunately, for most of these celebrations, families and friends living outside the community will not be able to join us in person this year.

We encourage scheduled visits with loved ones throughout the holiday season, abiding by the visitation guidelines above.

Although some families may want to bring their loved one to their own home for a brief visit during the holidays, the possibility of exposure to the coronavirus cannot be ruled out. We recommend that residents do not leave the campus to travel to other indoor settings if case rates and other factors indicate that indoor visitation is high-risk for exposure and transmission of the virus.

If a resident does choose to leave the community to attend a social event or stay with family, we strongly encourage everyone to be thoughtful and minimize risks by social distancing, wearing masks and avoiding large crowds.

Upon return, residents will need to remain in their apartments for 14 days to ensure the safety of other residents. This is in accordance with federal and state guidelines followed by Presbyterian Homes & Services.

PHS clinical or site leaders are available to talk with you and help assess the risk level of potential plans so that residents and their families can make the best decisions for themselves and others.
New Residents
We are ready to welcome new residents in all living options and settings with robust move-in procedures to ensure the health and safety of the community. The community housing counselor will work with new residents to develop their move-in plans for specific living options.
Community Tours for Prospective Residents
We are ready for you to tour a PHS community, whether your interest is independent living, assisted living, memory care or the care center. Each community's Housing Counselor is eager to discuss your goals and answer any questions over the phone or through video appointments. In person tours may be scheduled and will be subject to the visitor requirements above. We also encourage you to view the community photo galleries on this website. Every community features a gallery on its home page that displays an extensive view of the apartments and community spaces. Go to Find a Community to select the community of your interest. We also encourage you to follow our Facebook pages to gain a sense of the LIFE happening every day at PHS communities.
Testing and Prevention
We continue regular testing of staff in all care centers in order to identify any asymptomatic carriers. Testing is also conducted in our care settings whenever there are new exposures to or symptoms of the coronavirus and broad testing is conducted whenever there is a confirmed COVID-19 infection.

As we all anticipate a vaccine being widely available, we will continue to adhere to the core principles of COVID-19 infection prevention. These include screening, hand hygiene, wearing masks and PPE, regular surface disinfection, social distancing and adaptations of community activities and services to safely engage residents.

Responsive - to a changing and challenging reality

We are learning more about how COVID-19 affects people every day and adapt quickly to each new understanding. We take the lessons learned to create and foster a safe haven where older adults always feel at home. 
Our Safer Approach
Our decisive response to combatting COVID-19 has mitigated the spread of infection, kept outbreaks contained and helped people recover. With changes coming rapidly, we hope you find some comfort in knowing that we will continue to do our very best to combat the spread of COVID-19 and support the residents and staff at our communities. PHS is committed to maintaining transparency and consistent communication by letter and/or email so you won’t ever wonder if the community where you or your loved abides or works has been affected by the virus. Read more about Our Safer COVID-19 Approach

Resilient - with over 65 years of experience

PHS stands on a legacy of faith-based experience upholding our mission to honor God by enriching the lives and touching the hearts of older adults. The ways we do this may have changed somewhat—but be assured—we will not waiver in doing all we can to give older adults the freedom to live well today and in the future.

PHS leadership teams at all levels have been meeting regularly throughout the pandemic to ensure preparedness plans were implemented, communities were supported in every way needed, and teams were kept informed of the ever-changing guidance and directives from state and federal agencies. Our experienced teams have led with confidence and worked diligently to ensure the safety of the residents we serve.

Resilience is built on shared strength as we all work together to navigate through the pandemic.
How You Can Help
If you would like to help at this time:
  • Stay healthy and prevent spreading germs by following recommended actions: frequent handwashing, wearing of masks and avoiding large groups.
  • Call ahead to a PHS community to confirm if and when you can visit your loved one or friend in their apartment or to schedule a visit in the designated visitation room.
  • Sign up to be a pen pal or phone buddy with a PHS resident.
  • Check out our Volunteers page to see where you can volunteer your time. There are many no-contact volunteer opportunities that will still keep you engaged with residents.
  • Join our team! We have a variety of positions available at many of our locations and training is provided. Call or text 651-764-8850 or email us at and we will get back to you as quickly as we can.
  • If you have the ability to make a financial gift and feel called to do so at this time, our foundation is here to help. Gifts of all sizes make a difference.
  • Be in prayer with us for those who have already been impacted by this disease; for the wellbeing of our residents and staff; for those working diligently to provide means of prevention, treatment and cure; and for calm, wisdom and mutual respect to prevail in our greater communities.
Help at Home Services
For information about Optage Senior Dining Choices, Home Care, and Hospice, please visit the Optage website. 
COVID-19 Resources  

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