The well-being of all who live and work in PHS communities is our top priority. Therefore, Presbyterian Homes & Services is…
Ready - to serve with creativity, innovation and welcome
We remain ready to support residents and families during the pandemic. As we work with state and federal agencies and rely on data to shape our plans, we are earnestly seeking ways to enrich the lives of residents every day.
We encourage all residents and staff to get the COVID-19 vaccination to protect each other and take a big step towards ending this pandemic. We have been pleased to host convenient onsite vaccination clinics for residents and staff at every PHS community. Older adults and the staff who support them were among the first groups prioritized to receive the COVID-19 vaccine. We can report that a majority of the residents who live in long-term care and congregate settings have received the COVID-19 vaccine. PHS participated in the CDC Pharmacy Partnership for Long-term Care program that provided end-to-end management of the COVID-19 vaccination process. In addition, PHS has been working with local pharmacies and public health departments to schedule onsite clinics for independent living residents. For more information about the COVID-19 vaccine and process, visit our COVID-19 Vaccination: Frequently Asked Questions
Residents in our independent living settings are safely welcoming visitors who complete a screening process. Visitors of independent living residents are asked to wear masks while in the building and to keep at least 6 feet from others.
We are also welcoming visitors in many of our care settings. Following the latest guidance from the federal and state departments of health we are expanding visitation options at the PHS communities where over 70% of residents are fully vaccinated (14 days after receiving the final dose) and there have been no active COVID cases for 14 days. We can welcome responsible, indoor visits for residents in the care settings during regular visiting hours, regardless of vaccination status of the resident or visitor in the PHS communities that meet these criteria.
These recent guidelines also indicate that in these eligible PHS communities, it is safe for fully vaccinated residents to have close contact, including touch, with their visitors. For such contact to remain safe, visitors and residents must wear well-fitting face masks and performing hand-hygiene before and after the visit.
The requirements not only allow us to resume visitation but also identify when we may need to restrict visitation if there is a positive case of COVID-19 among residents and staff, based on guidance from the health department, until testing indicates that they are “all clear.” See the Centers for Medicare & Medicaid Services update
for more information on visitation criteria.
View the visitation status for each community (updated each Tuesday):
Minnesota Community Visitation Status
Wisconsin Community Visitation Status
Iowa Community Visitation Status
Having built a solid foundation on protocols, vaccinations and testing, we are providing clear pathways for communities that haven’t yet reached the required conditions to open to casual visits. All of our communities continue to welcome essential and compassionate visitors and offer outdoor visits, window visits and virtual visits.
Family and friends can visit residents in their apartments at communities that are ready to receive visitors during visiting hours.
Designated visitation spaces may also be available for scheduled visits. The visitation rooms are set to provide comfort and privacy while maintaining social distancing. Surfaces will be regularly cleaned and disinfected and we have implemented bipolar ionization technology in our dedicated visitation spaces to help keep the air clean. Learn more about this new technology and Our Safer Approach
Please call ahead to your loved one’s community to find out what arrangements are available and if and when it is welcoming visitors.
We encourage you to visit and require that all visitors abide by the following:
- Visitors will self-screen at the point of entry kiosk. The screening includes a temperature check and series of health questions.
- Visitors must wear a mask or facial covering at all times while in the building, wash/sanitize their hands and keep at least 6 feet distance from others.
- Visitors are limited to a resident’s room or the designated visitation room and must limit their movement around the community by going directly to the visit location.
- Visitors under age 12 are welcome under the supervision of the adults who bring them. Children must be able to adhere to core principles like physical distancing and mask wearing.
We are ready to welcome new residents in all living options and settings with robust move-in procedures to ensure the health and safety of the community. Quarantine is not required for new residents moving into care settings if they are fully vaccinated and have not had prolonged close contact with someone with COVID-19 infection in the prior 14 days. The community housing counselor will work with new residents to develop their move-in plans for specific living options.
Community Tours for Prospective Residents
We are ready for you to tour a PHS community, whether your interest is independent living, assisted living, memory care or the care center. Each community's Housing Counselor is eager to discuss your goals and answer any questions over the phone or through video appointments. In person tours may be scheduled and will be subject to the visitor requirements above. We also encourage you to view the community photo galleries on this website. Every community features a gallery on its home page that displays an extensive view of the apartments and community spaces. Go to Find a Community
to select the community of your interest. We also encourage you to follow our Facebook pages to gain a sense of the LIFE happening every day at PHS communities.
Testing and Prevention
We continue regular testing of staff in all care centers in order to identify any asymptomatic carriers. Testing is also conducted in our care settings whenever there are new exposures to or symptoms of the coronavirus and broad testing is conducted whenever there is a confirmed COVID-19 infection.
As vaccination is underway, we will continue to adhere to the core principles of COVID-19 infection prevention following health department guidance. This includes screening, hand hygiene, wearing masks and PPE, regular surface disinfection, social distancing and adaptations of community activities and services to safely engage residents.
Responsive - to a changing and challenging reality
We are learning more about how COVID-19 affects people every day and adapt quickly to each new understanding. We take the lessons learned to create and foster a safe haven where older adults always feel at home.
Our Safer Approach
Our decisive response to combatting COVID-19 has mitigated the spread of infection, kept outbreaks contained and helped people recover. With changes coming rapidly, we hope you find some comfort in knowing that we will continue to do our very best to combat the spread of COVID-19 and support the residents and staff at our communities. PHS is committed to maintaining transparency and consistent communication by letter and/or email so you won’t ever wonder if the community where you or your loved abides or works has been affected by the virus. Read more about Our Safer COVID-19 Approach
Resilient - with over 65 years of experience
PHS stands on a legacy of faith-based experience upholding our mission to honor God by enriching the lives and touching the hearts of older adults. The ways we do this may have changed somewhat—but be assured—we will not waiver in doing all we can to give older adults the freedom to live well today and in the future.
PHS leadership teams at all levels have been meeting regularly throughout the pandemic to ensure preparedness plans were implemented, communities were supported in every way needed, and teams were kept informed of the ever-changing guidance and directives from state and federal agencies. Our experienced teams have led with confidence and worked diligently to ensure the safety of the residents we serve.
Resilience is built on shared strength as we all work together to navigate through the pandemic.
How You Can Help
If you would like to help at this time:
- Stay healthy and prevent spreading germs by following recommended actions: frequent handwashing, wearing of masks and avoiding large groups.
- Call ahead to a PHS community to confirm if and when you can visit your loved one or friend in their apartment or to schedule a visit in the designated visitation room.
- Sign up to be a pen pal or phone buddy with a PHS resident.
- Check out our Volunteers page to see where you can volunteer your time. There are many no-contact volunteer opportunities that will still keep you engaged with residents.
- Join our team! We have a variety of positions available at many of our locations and training is provided. Call or text 651-764-8850 or email us at email@example.com and we will get back to you as quickly as we can.
- If you have the ability to make a financial gift and feel called to do so at this time, our foundation is here to help. Gifts of all sizes make a difference.
- Be in prayer with us for those who have already been impacted by this disease; for the wellbeing of our residents and staff; for those working diligently to provide means of prevention, treatment and cure; and for calm, wisdom and mutual respect to prevail in our greater communities.
Help at Home Services
For information about Optage Senior Dining Choices, Home Care, and Hospice, please visit the Optage